Refund policy

Return Policy

We love our customers and want you to love your purchases—without the stress of being stuck with something that doesn’t feel right. We understand the challenges of shopping online, and we’re committed to providing top-notch service so you always feel confident shopping with Trim & Tailored.

 

Our Return Policy is simple and straightforward:
If you aren’t completely satisfied with your purchase, you can return it for a full refund. It's that simple.

  • You have 14 days from the date of delivery to cancel your order—no explanation needed
  • In order to receive a full refund, you must notify us within the 14-day window and return the item within 14 days of your notice

What Can Be Returned

We accept returns on items that are:

  • Unworn, unwashed, and in original condition
  • Have all original tags and packaging included
  • Free from makeup, perfume, deodorant, or other signs of wear

Items that don’t meet these criteria may be returned to you at your expense.


Please contact us at support@trimandtailored.com within 14 days of delivery. Include your order number, a brief description, and clear photos where applicable. Once reviewed, we’ll offer a refund, store credit, or replacement, depending on availability.

Exchanges

Due to limited inventory, we are unable to offer direct exchanges at this time.
If you’d like a different size or style, we recommend placing a new order and returning the original item.

How to Start a Return

  1. Email us at support@trimandtailored.com with your order number and reason for return
  2. We’ll send you return authorization and instructions
  3. Once we receive and inspect your return, we’ll process your refund

Refund Payment Policy

  • Please allow 10–15 business days from the date we receive your return for it to be processed
  • Refunds will be issued to your original payment method
  • Original shipping fees are non-refundable, unless we made an error or the item arrived damaged

Return Shipping Costs

  • Buyers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
  • In the case of a damaged, defective, or incorrect item, we will cover the return shipping or offer an alternative resolution—such as a refund, replacement, or store credit—depending on the situation and item availability.
  • Return instructions will be provided by our support team once your return request has been approved.
  • We recommend using a trackable shipping method for your return, as we cannot guarantee receipt of returned items without proof of delivery.

This policy operates in addition to your rights under applicable Australian Consumer Law.

Still have questions?
Reach out to us anytime at support@trimandtailored.com—we’re here to help.