FAQs
Trim & Tailored – Frequently Asked Questions
About Trim & Tailored
Q: What is Trim & Tailored?
Trim & Tailored is a modern women’s fashion boutique offering elegant, feminine, and trend-forward styles designed to help you feel confident and stand out.
Orders & Shipping
Q: Where do you ship?
We currently ship across Australia.
Q: How long will my order take to arrive?
Shipping times vary depending on your location. Most orders are processed within 1–3 business days. Standard delivery typically takes 7–12 business days across Australia. You’ll receive tracking information as soon as your order ships.
Q: Do you offer express shipping?
At this time, express shipping is not available, but we’re working on adding faster options in the future.
Q: Will I pay customs fees or duties?
Orders shipped within Australia generally do not incur additional customs fees or import duties.
Q: How do I track my order?
Once your order ships, you’ll receive a tracking email with a link to follow your delivery.
Products & Sizing
Q: How do I choose the right size?
We provide detailed size guides on each product page. We recommend checking your measurements and comparing them to our charts to ensure the best fit.
Q: Are your products sustainable?
Sustainability is important to us. We continue working toward incorporating eco-conscious materials and responsible sourcing where possible.
Q: Will the items look exactly like the photos?
We do our best to show accurate colors and styles. However, slight variations may occur due to lighting or screen differences.
Returns & Exchanges
Q: What is your return policy?
We want you to love your purchase. You may request a return within 14 days of delivery, subject to our full Returns Policy. Items must be unworn, unused, and in original condition with tags attached.
Q: How do I start a return?
Simply email us at support@trimandtailored.com with your order number and reason for return. We’ll guide you through the process.
Payment & Security
Q: What payment methods do you accept?
We accept major credit cards and other secure payment methods available at checkout.
Q: Is shopping on Trim & Tailored secure?
Absolutely. We use industry-standard SSL encryption to keep your information safe.
Other Questions
Q: Can I change or cancel my order?
Orders are processed quickly, so we can’t guarantee changes or cancellations. Contact us as soon as possible at support@trimandtailored.com, and we’ll do our best to help.
Q: How can I contact you?
Reach out anytime at support@trimandtailored.com and we’ll be happy to help.